The existence of a healthy organizational climate within the organization is a prerequisite for the sustainable success of organizations. However, organizational climate is not measurable like performance indicators, but is shaped by business practices and management practices within the organization.

With the organizational climate research, it is aimed to understand the current situation of the organizational climate within the institution and to catch the clues for creating the expected climate. strengths and points of improvement are revealed.

 

Internal Customer Satisfaction Surveys are quantitative data-based measurement studies conducted by organizational units within the institution to evaluate the inputs or services provided to other units within the institution, and to determine to what extent the expectations regarding these are met.

Internal Customer Satisfaction Studies;

• Identifying the opportunities and requirements for improvement by revealing the disruptions and disconnections in business processes,
• Identifying opportunities and needs for improvement in the organizational structure and task distribution,
• Understanding the existing corporate culture more clearly, planning improvement activities to increase employee satisfaction,
• It has contributions such as revealing the strengths and weaknesses of the organization.

 

These studies, which enable the managers to evaluate the most important building blocks of organizations, on the basis of behavioral indicators, are among the sine qua non for organizational development.

This method, which is based on the evaluation of the manager himself and his collaborators by different stakeholders such as his subordinates, superiors and peers;

• Increasing employee motivation,
• Creating better employee experiences,
• Obtaining findings that will guide the development of the institution,
• It contributes to the realization of personal competencies for career development.
• Having multiple evaluators guarantees an objective point of view, and feedback is provided through one-on-one interviews after the work, by analyzing the strengths and weaknesses of the managers in detail. Training or academy designs are also made within the scope of the project, according to the areas open to development of the managers in the institution.

 

Agility and innovation culture, which have become the two basic elements of sustainable growth for companies, appear in many different ways as two important concepts of today's business world. In order to understand the current situation of these two intertwined concepts in the organization, diagnostic researches are carried out at the organizational level, aspects that are open to development are revealed and action suggestions are developed. While examining dimensions such as speed, flexibility, and responsiveness to changes for agility, as components of innovation culture; values, behaviors, climate, resources, processes and success.